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You'll receive an email with your login credentials. Activate your account, fill in your information and your cat's details, and you'll be ready to schedule your meet and greet right from the portal. The whole process is quick — we can't wait to meet you and your feline family.

A meet and greet, also known as an initial consultation, is a get-to-know-you visit where one of our cat care specialists comes to your home to meet you and your cats. It's a chance to ask questions, share your cat's routine and needs, and make sure everyone feels comfortable before your first visit. Yes — it is completely free.

Absolutely. We would never send a stranger to your home without introducing them first. At your meet and greet, your Cat Care Specialist learns everything about your kitty — personality, routine, favorite toys, hiding spots, and any special needs. It's also your chance to show us around and go over feeding and care instructions.

The sitter you meet at your consultation is the same sitter who cares for your cat every visit, so your kitty always has a familiar face coming through the door. In the rare event of an emergency, an experienced backup sitter steps in so care is never interrupted.

Payment is required at the time of booking to secure your reservation and hold your preferred dates and sitter.

New customers enter payment details securely through the Time to Pet portal when creating an account. Once your meet and greet is complete and visits are confirmed, an invoice is sent and your card is charged within 24 hours. Existing customers are charged to the method already on file within 24 hours of booking.

We accept all major credit and debit cards through our secure online system. We're unable to accept cash or checks.

We understand plans change, and we don't charge cancellation fees. Any payments made for canceled services are credited toward future cat care. Credits never expire and can be applied to any future booking.

To cancel or adjust a reservation, log into your Time to Pet portal or contact us directly.

As early as possible, especially around holidays and school breaks when the schedule fills quickly. That said, we always do our best to accommodate last-minute requests based on availability. The easiest way to check availability and book is through your Time to Pet portal.

Yes. We are a cat-exclusive pet sitting company. Specializing solely in cats means our cat care specialists are genuinely experienced in feline behavior and needs — your cats aren't just another pet on the list, they're our entire focus.

Yes. Time to Pet has a free mobile app for both iOS and Android. It makes it easy to request services, message your cat care specialist, receive photos and updates, and manage your account from your phone.

Cat parents throughout Central and North Pinellas County and Westchase, including Clearwater, Safety Harbor, Oldsmar, Palm Harbor, Dunedin and more. See our Service Areas page for the full list, or call or text (727) 768-5980 and we'll tell you honestly whether we reach your street.